Return Policy

Service Cancellation

As we provide professional archiving services rather than physical products, our return policy applies to service cancellations and refunds for services not yet completed.

Cancellation Before Service Commencement

If you cancel a service before work has begun, you may be eligible for a full refund minus any administrative fees. Cancellation requests must be submitted in writing via email or through our contact form.

Cancellation After Service Commencement

If you cancel a service after work has begun, refunds will be calculated based on the percentage of work completed. You will be charged for work already performed, and any remaining balance will be refunded.

Refund Processing

Refunds, when applicable, will be processed using the same payment method used for the original transaction. Processing times may vary depending on your payment provider, typically taking 5-10 business days.

Completed Services

Once a service has been completed and delivered, refunds are generally not available unless there has been a material breach of our service agreement. We stand behind the quality of our work and will address any legitimate concerns.

Digital Inventory Access

Access to digital inventory platforms is provided as part of our service. If you cancel a service, access to the digital platform may be terminated in accordance with the terms of your service agreement.

Dispute Resolution

If you have concerns about a service or wish to dispute a charge, please contact us immediately. We are committed to resolving disputes fairly and promptly. We will review your case and work with you to reach a satisfactory resolution.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

Contact Us

For questions about returns, cancellations, or refunds, please contact us at:

Email: help@wlaxyroneoshrel.world
Phone: +61280764898
Address: Level 14, 3 Parramatta Square, 153 Macquarie St, Parramatta NSW 2150, Australia